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This course will equip you with the skills to provide excellent customer service. It covers the fundamentals (what customer service is and why it's crucial), dives into communication techniques, and explores strategies for building customer loyalty. You'll soon be able to effectively interact with customers in a way that is both professional and personable.

Learning Objectives

• What is customer service and why does it matter?
• Balancing personable and professional service
• How to build customer loyalty
• How to be effective when communicating with customers