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Customers are at the heart of every business, so it's critical that our teams know how to take care of them. This course will focus on processes and behaviours that maximise the customer experience, and how to recover a dissatisfied customer.

Learning Objectives

• Understand what impacts the customer experience and how to measure it
• Develop a customer focused mindset
• Discover the importance of effective communication
• Be able to handle complaints and difficult conversations effectively
• Understand how to measure our success